Contact HOROS

HOROS is an astrology platform for the new generation, built on traditional Vietnamese Zi Wei Dou Shu and available on the web, iOS and Android. Questions about the product, an order, our content or a partnership all go through the channels below.

Channels

• Email: [email protected] — the official channel for anything that needs a record: invoices, orders, privacy requests, partnerships.
• Messenger: m.me/tuvihoros — quick questions about the product and how to read a chart.
• Facebook: HOROS
• Instagram: @horos.vn
• TikTok: @horos.vn
• Threads: @horos.vietnam

HOROS has no phone hotline. Requests are answered in the order they arrive, as soon as we can. English and Vietnamese are both fine.

What to include

To keep the exchange short, send along:

• The email address of your HOROS account.
• The order code or the time of payment, for anything transaction related.
• A screenshot of the problem, plus your device and browser or app version.

Common requests

• Orders and purchases: transaction status, unlocking purchased content, restoring access after reinstalling the app.
• Account: changing your email, recovering a login, correcting the birth date and time behind a chart.
• Privacy: access to or deletion of your personal data — how we handle it is described in the Privacy Policy.
• Partnerships and press: content collaborations, media bookings and background about the team on the About page.

Product feedback

Feedback is read and grouped into each release cycle. Write to us at [email protected], or follow the blog to see what shipped.